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Who can I turn to for help once I'm travelling?
We support our members at every stage of their travel. If you have a query or problem with any travel you've booked with the Online Travel Company (one that can't be resolved by local hotel/airline/car hire staff) to get in touch with us by phone, fax or e-mail Please use -
Tel- +61(2) 9250 9340
Fax- +61(2) 9251 3225
Email- travel@otctravel.com.au
What if I need to call on my travel insurance?
If you have arranged Travelscene American Express travel insurance through us, you can call them directly from anywhere in the world Reverse Charge on:
Tel- 61 (2) 9372 2420
This is a 24-hour helpline.
What if I need to contact a local embassy for help?
If you have access to the Internet on your travels, a Web site such as www.embassyworld.com can give you the contact details of every embassy, high commission and consulate in the world. Organised travellers will tell you it's a good idea to jot down the address and phone number of the relevant local embassy before departing on your trip.
For emergency assistance, call the Australian government 24 hour Consular Emergency Centre on:
Tel- 61 (2) 6261 3305
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Booking Conditions
