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Help I don't have an Australian credit card - can I still make a booking? I'm not travelling, but can I pay for someone else with my credit card? I don't want to use my credit card online, how else can I pay? How do I know if I will receive a paper ticket or electronic ticket? When will I receive my tickets? How do I book multi stop and round the world itineraries? What should I do if my booking wasn't completed? How do I cancel or change my booking? Do I need to reconfirm my flights with the airline? What is my baggage allowance? If your query hasn't been answered above, please click here to send us an email. I don't have an Australian credit card - can I still make a booking? Unfortunately, due to strict credit card security regulations, we can only accept bookings from credit cards with an Australian billing address. We accept Visa, MasterCard*, Australian Bankcard, American Express and Diners Club cards, as well as payment by Direct Deposit, Cheque or Money Orders, which should be made payable to OTC Travel. * Please note: Bankcard is not accepted online - please contact our call center on 8404 3500 to make a reservation with one of our consultants.) Top I'm not travelling, but can I pay for someone else with my credit card? Yes you can. A consultant will email you a credit card authority form which is to be completed and faxed back to us with a copy of the credit card. Top I don't want to use my credit card online, how else can I pay? We accept payments made by Direct Deposit, Cheque or Postal Order. Cheques and Postal Orders should be made payable to OTC Travel. Top How do I know if I will receive a paper ticket or electronic ticket? When booking online you will receive an email confirmation from one of our Online Consultants, with either with a web link to your e-ticket, or notification that a paper ticket has been dispatched to the address provided in the booking. When booking by email or over the phone, your consultant will advise at the time of confirmation whether or not your booking is eligible for e-ticketing. If it isn't, then a paper ticket will be arranged for you. Top When will I receive my tickets? Wherever possible, electronic tickets (e-tickets) will be issued with details sent to you by email. When this is not possible, we will dispatch a paper ticket to you by Express Post within Australia. For urgent departures we will arrange a ticket to be issued for collection at the airport, which will incur an additional fee. If you have not received your travel documents, please contact us no later than two working days prior to travel. Top How do I book multi stop and round the world itineraries? Please contact one of our experienced Consultants on 8404 3500 during office hours of 9am to 6pm Monday to Friday, (except on public holidays) or email your travel requirements by clicking this email link. Top What should I do if my booking wasn't completed? If an error occurs on the site while you are trying to make a booking, please contact us on 8404 3500 as soon as possible. Please do not make another booking as your previous booking may have worked, even though you do not reach the confirmation page. Our experienced reservations staff can check on your booking, and attempt to confirm your travel arrangements with you. Top How do I cancel or change my booking? Please contact your Travel Consultant on 8404 3500 during office hours of 9am to 6pm Monday to Friday (except on public holidays). Please note that many of our discounted airfares and accommodation rates are non changeable and non refundable. When cancellation or amendment is permitted, a service fee will be charged in addition to any applicable fees imposed by the service provider. It is recommended that you obtain travel insurance at the time of booking, to cover against cancellation fees. Top Do I need to reconfirm my flights with the airline? All onward and return flights should be reconfirmed with the relevant airlines at least 72 hours prior to the commencement of that leg of the journey, unless specifically informed otherwise by that airline. Online Travel Corporation accepts no responsibility for bookings cancelled due to non-compliance with rules set by airlines. Top What is my baggage allowance? Baggage allowances vary by airline and destination. Below is a guide to standard allowances, however to confirm specific allowances for your flight booked, please refer to your ticket or contact the airline you are flying with. Cabin baggage: You are allowed to carry 1 piece of hand luggage onto the plane. This must be able to fit under the seat in front of you, which means it must not be larger than 23cm x 36cm x 56cm overall and should also not weigh more than 6kg. Checked in baggage: Business - 30kg per passenger. Economy - 20kg per passenger. Infants not occupying seats - 1 piece at 10kg and one fully collapsible stroller. Single pieces of baggage: Please note, due to health and safety reasons, airlines will not accept any single piece of baggage weighing more than 32kg. Top

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